GESTIÓN DE CALIDAD. UN MODELO DE GESTIÓN EN LAS INSTITUCIONES DE SALUD

Abstract

The concern over the quality delivered by medical attention has been a constant throughout medicine´s history. 

Scientific, technological and social changes during recent times has awaken a major interest on improvement of the quality of health services with the goal of delivering patient´s satisfaction by designing processes up to those expectations. This fact implies a cultural change, a new way of doing things, a new work concept.

In order to implement Quality Management criteria’s  it is necessary to develop training programs for professional, with theoretical knowledge and give them specific management tools that allow them to develop competencies according to the new demands.

The changes in practices and the goal of optimal best results on health’s patient/user are obtained by the adoption of methodologies that includes the planning, evaluation and improvement of the structures, process and results which lead to continuous improvement.

The systematic approach to each and all of the relevant process of an organization constitutes the essence of Quality Management.

Thus, Quality Management must be seen as an important tool to be applied to our professional performance, to improve the service to patients and to the redesign of Audiologist and Speech Language Pathologies services.